Privacy Policy

• Account data (salon owners): name, email, phone, business name, and billing details. Payments are handled by our payment processor; we don't store full card numbers.
• Business data you give us or point us to: services, prices, hours, staff, and your Google listing, booking page, or website (read only).
• Call data: caller phone number, call recordings, transcripts, and booking details (name, service, time).
• Google Calendar data: see Section 3.
• Usage data: basic logs, device and browser info, used to run and secure the service.

• Answer calls, quote your prices, and book, reschedule, or cancel appointments.
• Send you call summaries and weekly reports, and send callers confirmation texts.
• Let you listen to recordings and search transcripts.
• Bill you, support you, and keep the service secure.

We do not sell personal data. We do not use it for advertising.

When you connect Google Calendar, you let RingSitter view, create, edit, and delete events on your calendar. We use this only to book appointments:

• Read: check when you and your staff are free, so we never double-book.
• Create: add the appointments callers book.
• Edit / delete: move or cancel an appointment when a caller asks, or when you ask us to.

We don't store a copy of your calendar. We keep only the details of appointments RingSitter books (time, service, staff member, client name and phone) so we can send confirmations, summaries, and reports. Your Google access token is encrypted and stored on our servers.

During a call, the free time slots and appointment details needed to answer the caller are processed by our AI providers (Section 4) only to handle that call.

We share data only with service providers that help us run RingSitter, under contracts that limit their use to providing their service to us:

• Cloud hosting: Amazon Web Services, for servers and storage (US West, Oregon).
• Telephony: Plivo, for phone calls and text messages.
• Speech providers: to convert speech to text and text to speech.
• AI language model providers: to understand callers and generate replies.
• Payment processor: for billing.

Our AI and speech providers may not use your data to train their models. We may also disclose data if the law requires it, or as part of a merger or sale of the business (with notice to you).

• Data is stored in the United States on AWS (US West, Oregon).
• Call recordings and Google access tokens are encrypted at rest. All data is encrypted in transit (HTTPS/TLS).
• Access is limited to staff who need it to run the service.

• Call recordings and transcripts: kept until you delete them or close your account.
• Account and booking records: kept while your account is active, then deleted within 30 days of closing it (except what we must keep for tax or legal reasons).
• Google access token: deleted as soon as you disconnect Google Calendar or close your account.

• Disconnect Google Calendar any time in RingSitter settings, or at myaccount.google.com/permissions. We stop accessing your calendar immediately.
• Delete recordings and transcripts any time from your RingSitter dashboard.
• Close your account from your settings to delete your data as described in Section 6.
• California residents have rights under the CCPA, including the right to know, delete, and correct their data. We do not sell or share personal information as defined by the CCPA.

If you called a salon that uses RingSitter, we process your call on that salon's behalf. Every call begins with a notice that it may be recorded. To access or delete your data, contact the salon.

RingSitter is for businesses and is not directed to children under 13.

If we change this policy, we'll update the date above. If we change how we use Google user data, we'll ask for your consent first.